At Atomic, we REQUIRE a consultation before booking a corrective color service. This consultation is to determine the best plan of action for correcting a coloring issue and give our clients the best possible outcome.
At your consultation, the stylist will discuss several factors when it comes to achieving the client's desired outcome. This will include, but not be limited to, length of time, pricing, and maintenance. Pricing for corrective color starts at $100 per hour.
Per our booking and cancellation policy, a non-refundable deposit of 50% of the total service cost will be required upon booking your corrective color appointment. This deposit will be applied towards the final cost of your services on the day of your appointment.
Please note that the deposit is non-refundable, regardless of any changes or cancellations made to your appointment. We understand that unforeseen circumstances may arise, and we will do our best to accommodate rescheduling requests whenever possible. However, any changes must be made at least 24 hours before your scheduled appointment to avoid forfeiting the deposit.
We appreciate your understanding and cooperation in adhering to this policy. By implementing this advanced non-refundable deposit policy, we aim to protect the time and resources of our dedicated stylists, ensuring that they are fully prepared to provide exceptional service to every client.
Please contact us if you have any questions regarding our consultation procedures! Thank you!
At Atomic, we understand that sometimes schedules change and therefore we are requesting at least 24 hour notice when canceling or rescheduling appointments. Without enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services.
Our policy is sensitive to life’s unexpected surprises and due to the recent pandemic, we will always try our best to accommodate those who have been affected by the COVID-19 virus. Any other reasons for canceling, our policy will be enforced as follows:
New Clients - A credit card will be required to book a first time appointment!
A cancellation, no-show, or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The amount charged to the credit card on file will be equal to 50% of the booked services. In the case of a second missed appointment, the amount charged to the credit card on file will be equal to 100% of the booked services.
Return Clients - In the case of a cancellation, no-show, or request to reschedule made less than 24 hours, a credit will be required to to book future appointments, and will invoke a cancellation fee to be determined by the stylist. We understand that unexpected emergencies happen, and therefore this cancellation fee will be enforced on a case-by-case basis to return clients only.*
“No-Show” - Please note that if you are over 15 minutes late to your scheduled appointment we will have to reschedule your service. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your appointment time it is considered a “No-Show” and will follow procedures based on the policies outlined above!
The cancellation policy allows us the time to inform our waitlist clients of any availability, as well as keeping our stylists' schedules filled, thus better serving everyone. We appreciate your understanding and cooperation in adhering to this policy.
Please contact us if you have any questions regarding our cancellation policy. Thank you!
At Atomic, our stylists pride themselves on providing you with exceptional service and excellent client care!
We do not offer refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify us with 7 days of your of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within the 7 days of the initial service.
Please contact us If you have any questions or concerns regarding our refund policy! Thank you!