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At Atomic, we understand that life happens and unexpected emergencies interrupt our daily schedules, therefore we are requesting at least 24 hour notice when cancelling or rescheduling appointments. Our policy is sensitive to life’s unexpected surprises, and due to the recent pandemic, we will always try our best to accommodate those who have been affected by the COVID-19 virus. Any other reasons for cancelling, our policy will be enforced as follows: 

New Clients - A credit card is required for first time appointments! A cancellation, no-show, or request to reschedule made less than 24 hours will invoke a cancellation fee. The amount charged to the credit card on file will be equal to 50% of the booked services. In the case of a second missed appointment, the amount charged to the credit card on file with be equal to 100% of the booked services. 

Return Clients - In case of a cancellation, no-show, or request to reschedule made less than 24 hours, a credit card will be required to have on file before booking future appointments and will invoke a cancellation fee to be determined by the stylist. We understand that unexpected emergencies happen, and therefore this cancellation fee will be enforced on a case-by-case basis to return clients only.

***Please note that if you are over 15 minutes late to your scheduled appointment we will have to reschedule your service. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your appointment time it is considered a “no-show” and will follow procedures based on the policies outlined above***

Please ask the front desk for further information!